Shipping Policy

Thank you for shopping with Pepe BBQ.

Order Processing

All orders are processed within 1 to 3 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. In such cases, customers will be informed accordingly.

Shipping Coverage

We currently ship across India. For bulk orders, business orders, or special delivery requests, customers may contact us directly.

Shipping Charges

Shipping charges will be calculated and displayed at checkout based on the delivery location, product size, and weight.

We may also offer free shipping on selected products, promotions, or order values, as announced on the website.

Estimated Delivery Time

Estimated delivery time varies depending on location:

• Kerala: 2 to 4 business days

• South India: 3 to 6 business days

• Other parts of India: 4 to 8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, holidays, or other unforeseen factors.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp, wherever applicable.

Delivery Delays

Pepe BBQ is not responsible for delays caused by courier partners, natural events, incorrect shipping address, customer unavailability, or other situations beyond our control.

Incorrect Address

Customers are requested to provide complete and accurate shipping details. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Damaged Package or Missing Items

If you receive a damaged package or if any item is missing, please contact us within 24 hours of delivery with clear photos and order details for support.

Bulk Orders

For wholesale, bulk, hotel, catering, or business supply orders, shipping time and charges may vary depending on quantity and destination.

Contact Us

For any shipping-related questions, customers can contact us through our website, WhatsApp, or customer support details provided on the store.